Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at popzzdesignz@gmail.com. If your exchange is accepted, we’ll send you further details regarding the exchange as well as instructions on how to exchange your item(s). Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at popzzdesignz@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, further details regarding the exchange will be provided to you. 

Refunds
Unfortunately, there are NO REFUNDS. For further questions, please contact us via email at popzzdesignz@gmail.com